Sterling

Name: Sterling
Address: C. de San Bernardo, 29, 31, Gran Vía, Madrid, 28015, Spain, Madrid, Community of Madrid, 28015, Spain

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Fast facts

Check in from:	16:00
Check out before:	11:30
Breakfast	Breakfast available
Pets	Pets allowed with an extra charge
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Front desk 24 hour

Non-smoking

Pets allowed

More about Sterling

Sterling

Conveniently located just off Gran Via and 200 metres from Santo Domingo Metro station, Sterling offers simple accommodation in central Madrid. All spacious rooms have private bathrooms and air conditioning.

Reviews from

Mentioned by travellers

Family traveller

Comment: 18 May 2026

Stayed in: May 2026

Exploring Madrid on foot

Excellent hotel, very good service. Well located, close to everything. The rooms are comfortable; you are not cramped. The bathroom is comfortable. The only thing I would improve is the breakfast.

Family traveller

Comment: 14 Jul 2026

Disappointing Experience

I stayed at Hotel Sterling Madrid for several nights in July 2026. While the location is good – close to Gran Via, the overall stay fell very short of expectations due to several issues:
• Room and bathroom: Very dated and not up to expected standards. Website photos are not realistic.
Mattresses were very uncomfortable. Beds only have a thin bedsheet for a covering – no comforter.
A quadruple room is simply a Double room with 4 mattresses pushed together in a small space. The headboard is an uncomfortable wooden board on a wall; due to the bed placement one family member’s head bumped up to the headboard’s light switch all night.
Bathroom had no amenities like a bidet, body lotion or tissues.
TV is very small – the size of a small computer monitor – very difficult to watch anything.
The room walls and windows were so thin that we could hear hallway footsteps and all outside traffic.
• Service: We requested maintenance for an issue in our room on two separate occasions yet no one ever came to fix it.
• Price: We could have stayed at a much nicer hotel for less money.
Because these issues significantly impacted the comfort of our stay, I cannot recommend this property. I hope management takes steps to address these gaps or lowers the price.

Anonymous traveller

Comment: 26 Jun 2026

Stayed in: May 2026

Great hotel and I would definitely stay here again. Appreciate the staff as well.

Couple

Comment: 25 Sep 2025

Stayed in: Sep 2025

Worst bed I had ever slept in my life !! Old everything!!

Stayed at this hotel a couple of days and so glad I only booked 2 because the hotel is very old all furniture, elevators, covers, lamps, decorations are horrible,but the worst part is the bed there is no boxspring is just a thin board and the mattress was so old and hard you couldn’t literally see the bumps, I had the worst night of my life my back was hurting my shoulders there was no way to rest, and to put the cherry on top there was a hair BALL inside the sheets , the sink was clogged , very bad experience and my rate was $250.00 euros per night, what a way of robbing people! Never again !

Group traveller

Comment: 11 Mar 2026

Stayed in: Mar 2026

Excellent location but needs to be updated

Hotel in ideal location for City Centre, staff on reception were friendly and helpful.
Hotel rooms were clean but need to be painted to refresh walls, look dirty. Plug sockets, only found 2 in room under tv and they were not in good condition, sparks flew from one when plugging in phone charger. Mattress on bed was very hard, uncomfortable and back pain as a result
But overall for location and value for money and cleanliness it was worth it for 3 nights to see wonderful Madrid

Excellent location

4.7

C. de San Bernardo, 29, 31, Gran Vía, Madrid, 28015, Spain|0.94 km from city centre

Check in and check out

Check in from:

16:00

Check out before:

11:30

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cots

2 years old and under

Free

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast times

07:30 - 11:00 from Monday to Sunday

Important information from the hotel

Please inform Sterling in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Important information about the city

Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.

Accepted payment methods

This hotel accepts the following payment methods:

Cash