Agumar Atocha
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Agumar Atocha
Agumar Atocha
Conveniently situated opposite central Madrid's Atocha Station, Hotel Agumar Atocha is under 10 minutes’ walk from the Prado, Thyssen and Reina Sofía Museums. It offers simple, air-conditioned rooms with satellite TV and free Wi-Fi.
Reviews from 
Anonymous traveller
Comment: 11 Jul 2026
Stayed in: Jul 2026
Beautiful hotel with a great staff. We rented one of the 4 bed family rooms. It was a great price, very clean, and was perfect for our family for 1 night after arriving in Madrid..
Anonymous traveller
Comment: 24 Jun 2026
Stayed in: Jun 2026
We had three of us in one room with 4 beds. Very spacious room and bathroom. Very comfortable accommodation and convenient location
Anonymous traveller
Comment: 22 Jun 2026
Stayed in: May 2026
I had a bittersweet experience. More bitter than sweet. The hotel had a great location and staff were gentle. The bed mattress was old and very uncomfortable but we did not complain.
The drama started when I requested to iron my clothes for a series of business meetings. They shrunk the clothes (I.e they washed and dried them in machine against our request or label instructions). When we complained, the front desk manager indicated that it was not the hotel’s problem as they outsource the service. When I indicated that the order form has the hotel’s logo and not the third company’s, he insisted it was not his problem.
They called the manager of the third company, and she indicated that the employee who made the mistake was going to pay for the clothes. We said it was not acceptable as companies have insurance and employees are covered by them. Rather than punishing employees, they should train them. Furthermore, paying for the clothes would reduce significantly the employee’s income for that month. They asked my account number so that the employee could transfer me. I said no. Not sure that’s even legal.
Instead, we asked the hotel whether they could offer an alternative to compensate for the damage (e.g a courtesy night). They said it was not possible. When we checked out, they even wanted us to pay for the laundry service! Which, eventually did not charge, after we objected.
Conclusion: if you stay in this hotel and you have a problem, good luck! - you are on your own.
The drama started when I requested to iron my clothes for a series of business meetings. They shrunk the clothes (I.e they washed and dried them in machine against our request or label instructions). When we complained, the front desk manager indicated that it was not the hotel’s problem as they outsource the service. When I indicated that the order form has the hotel’s logo and not the third company’s, he insisted it was not his problem.
They called the manager of the third company, and she indicated that the employee who made the mistake was going to pay for the clothes. We said it was not acceptable as companies have insurance and employees are covered by them. Rather than punishing employees, they should train them. Furthermore, paying for the clothes would reduce significantly the employee’s income for that month. They asked my account number so that the employee could transfer me. I said no. Not sure that’s even legal.
Instead, we asked the hotel whether they could offer an alternative to compensate for the damage (e.g a courtesy night). They said it was not possible. When we checked out, they even wanted us to pay for the laundry service! Which, eventually did not charge, after we objected.
Conclusion: if you stay in this hotel and you have a problem, good luck! - you are on your own.
Anonymous traveller
Comment: 14 Jun 2026
Stayed in: Jun 2026
Temperature was summer high and air conditioner worked only on the entrance bedroom of the suite. they came to fix it but only worked for half a day. Returned to the same hotel two weeks later, as scheduled and pre paid on our trip, gave us same room and air conditioner problem stil not fixed. Front desk clerk extremely nice to a visitor that tipped him, we asked nicely for an extra pillow and mumble did not have extras and walked away.
Anonymous traveller
Comment: 14 Jun 2026
Stayed in: Jun 2026
They have luggage drop off for before and after your stay if needed. Within walking distance from Atocha. Very helpful staff
Very good location
Paseo Reina Cristina, 7, Retiro, Madrid, 28014, Spain|1.82 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast price
$21 (≈EUR 14)/person
Breakfast times
07:30 - 10:30 from Monday to Sunday
Please inform Agumar Atocha in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. If the guest is not the card holder, an authorisation must be sent to the hotel by email, including a scanned copy of both sides of the credit card and the card holder’s ID. Contact details are on the booking confirmation form. For bookings over 6 nights please contact the hotel to arrange a prepayment. When booking more than 5 rooms, different policies and additional supplements may apply.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Cash
Agumar Atocha: FAQs
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