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Coronavirus Travel Advice

Times are tough for travellers. But with the world preparing to reopen in 2021, we're here to keep you dreaming and planning for your next adventure - whether that's a staycation or flying off to parts unknown. Until then, we've got the latest COVID-19 travel advice and updates to keep you up to date and ready to go.

Coronavirus travel updates

Information is changing every day, which can make it hard to keep up with the facts that are most relevant to you.  

We’re continually keeping this page up-to-date regarding the current outbreak of Coronavirus disease, also known as COVID-19. Whether you need it now, or in the near future, this could be worth a bookmark. 

Note that this page was last updated on 16 June 2021. To our knowledge, the information on this page was correct at the time of publication. Given the nature of the crisis, information will vary by location and change at short notice and over time.

The information here is intended for general guidance only and has not been designed for you or any specific circumstances relevant to you. We strongly recommend reading the Coronavirus travel advice from official sources like Singapore’s Ministry of Health and the World Health Organization (WHO).

Coronavirus travel restrictions and bans

When can I travel again?

Singapore has established Safe Travel Lanes to facilitate travel during the pandemic. Part of the Safe Travel arrangement, the Reciprocal Green Lane permits essential travel for business, official and work purposes. Partner countries are Brunei and Mainland China.

Singapore’s travel advisory which was updated on 7 June 2021 allows travel to Australia (excluding Victoria State), Brunei Darussalam, New Zealand and Mainland China (excluding Guangdong province). Travel for overseas studies, employment, compassionate reasons, as well as a few other exceptions, are also allowed. Apart from these reasons, Singaporeans are advised to defer overseas travel.

At the moment, Singapore is in talks with Australia, Hong Kong and South Korea about launching air travel bubbles that will allow quarantine-free travel.

All travellers are subjected to prevailing border measures upon entry to Singapore. These may include COVID-19 tests and self-isolation at home or in a dedicated facility. Read the latest update on the Safe Travel website.

The latest travel bans and restrictions

To mitigate the spread of Coronavirus, many countries have placed entry restrictions on travellers or closed their borders entirely. If you’re travelling during this period, it’s important to be updated on entry requirements so you won’t run into customs issues at the airport. 

At the moment, there are 108 countries that have moderate restrictions for travellers from Singapore. It’s possible to travel to these countries if you meet certain entry requirements, such as having a negative COVID-19 test result. For the latest information on where you can travel from Singapore, visit this page.

Before your next trip, discover how you can use Skyscanner to plan safer. smarter travel during the COVID-19 pandemic.

Latest information about airlines & Coronavirus flight cancellations

Singapore Airlines

Flight operations and cancellations

Singapore Airlines will continue to resume selected services in the coming months. Check the list of routes in operation.

Change and cancellation policy

SIA offers flexibility so you can book now and postpone your trip later if necessary. If your ticket is issued on or before 30 September 2021, you are eligible for complimentary rebooking which can be processed through the “Manage Booking” section on SIA’s website. 

The latest information on SIA’s policies with regards to COVID-19 can be found here. To request for COVID-19 related assistance, to rebook your flights or to seek a refund, use this online form.

AirAsia

Flight operations and cancellations

AirAsia is operating domestic flights in several countries. International flights will resume when travel restrictions relax.

Change and cancellation policy

For greater flexibility travel, choose AirAsia’s Premium Flex fare which enables you to change the date and time of your flights twice, among other perks.

If your AirAsia booking is cancelled by the airline, you can retain the value of your flight in a credit account with a validity period of 730 days or change your flight to any date before 30 September 2021 without additional charges.

More information on AirAsia’s flexible booking policy can be found here. The best way to submit a request for support is through the AirAsia AVA chatbot.

Jetstar

Flight operations and cancellations

Jetstar Asia is operating flights from Singapore to several cities, including Bangkok, Jakarta, Kuala Lumpur and Manila.

The majority of Jetstar Asia’s scheduled services are suspended until 31 July 2021, at least.

Change and cancellation policy

Customers who make bookings between 7 March 2020 and 30 June 2021 for travel before 30 September 2021 are eligible for one date change without fees.

If you are affected by suspensions, you’ll be offered a multi-use travel credit voucher in the full value of your booking as a refund. This credit voucher can be used to redeem Jetstar flights within 12 months of issue. 

To request a voucher, visit Jetstar’s “Manage My Booking” page.

Scoot

Flight operations and cancellations

Scoot will continue to grow its passenger capacity. Currently, routes connecting Singapore to Australia, China, Japan, Indonesia and other countries are available. Check the full list of planned routes here.

All customers whose flights are affected by cancellations will be notified through email.

Change and cancellation policy

New Scoot bookings now come with one free date change. Eligible travellers may also add on the Scootsurance which includes COVID-19 coverage.

To contact a customer representative of Scoot, fill up this request form or submit a message through Facebook Messenger.

Turkish Airlines

Flight operations and cancellations

Turkish Airlines is operating domestic and international flights to over 200 destinations, including Singapore. View their flight plans.

Change and cancellation policy

The airline offers flexible bookings to customers in the form of unlimited changing rights until 31 March 2022. This applies to tickets bought up to 31 December 2021.

Have you been impacted by Coronavirus flight cancellations? Get more useful advice on what to do if your flight or hotel booking is cancelled.

Coronavirus FAQs

While this is a fast-developing situation, here are four Coronavirus travel need-to-knows: 

How can I stay safe when travelling during the Coronavirus outbreak?

There are lots of practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least a metre away from others. Read more.

I want to cancel my travel plans due to the Coronavirus. How do I do this and can I get a refund?

First of all, call the airline, hotel or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking. You’ll find more details, including contact information, on our help page.

My flight has been cancelled due to the Coronavirus. How do I get a refund?

Call the airline or online travel agent. With so many travel plans changed, it may take longer than usual to speak to someone who can help but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with your provider as well.

Will my travel insurance cover Coronavirus flight cancellations?

It all depends on your policy. Check the website of your travel insurer or give them a call to find out more. 

For more answers to commonly asked questions on Coronavirus (COVID-19), click here. In addition, we have responded to the top questions from our traveller community in a Q&A which is available here.