奥托诺穆斯图兰
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 11:00 |
儿童 | 该酒店可接待儿童入住 |
设施
Wi-Fi
停车
空调
游泳池
禁止吸烟
洗衣
进一步了解奥托诺穆斯图兰
奥托诺穆斯图兰
Offering garden views, Otonomus Tulum is an accommodation located in Tulum, 800 metres from South Tulum Beach and 9.4 km from Tulum Archeological Site. Both free WiFi and parking on-site are available at the aparthotel free of charge.
评价出处：
匿名旅客
评价日期：2026年7月9日
入住日期：2026年7月
Modern, nice and spacious accommodation. Very friendly and helpful staff. Excellent value!
匿名旅客
评价日期：2026年7月2日
入住日期：2025年12月
I strongly advise against booking this hotel. Our stay was extremely disappointing from start to finish, and it fell far below the standard that was advertised.
The rooms were not clean upon arrival. The shower drain was completely clogged with old hair, and we had to clear it ourselves just to be able to use the shower. The toilet also became blocked during our stay.
The kitchen was poorly equipped, with several essential items missing. The frying pans were incompatible with the induction cooktop, making it impossible to cook properly. There was also no extractor fan above the stove, so any cooking filled the entire room with smoke and cooking odors.
Despite the hotel advertising convenient beach access, the information about the distance to the beach was misleading. It was significantly farther than expected.
The hotel also failed to provide basic amenities such as pool towels.
The most concerning aspect of our stay was the staff. They were consistently rude, unhelpful, and, on several occasions, behaved in a manner that felt intimidating and threatening rather than professional or customer-oriented. Instead of addressing legitimate concerns, they responded with hostility, making us feel unwelcome throughout our stay.
Overall, this property was poorly maintained, inaccurately advertised, and provided unacceptable customer service. Based on our experience, I cannot recommend this hotel and would strongly encourage others to choose a different property.
The rooms were not clean upon arrival. The shower drain was completely clogged with old hair, and we had to clear it ourselves just to be able to use the shower. The toilet also became blocked during our stay.
The kitchen was poorly equipped, with several essential items missing. The frying pans were incompatible with the induction cooktop, making it impossible to cook properly. There was also no extractor fan above the stove, so any cooking filled the entire room with smoke and cooking odors.
Despite the hotel advertising convenient beach access, the information about the distance to the beach was misleading. It was significantly farther than expected.
The hotel also failed to provide basic amenities such as pool towels.
The most concerning aspect of our stay was the staff. They were consistently rude, unhelpful, and, on several occasions, behaved in a manner that felt intimidating and threatening rather than professional or customer-oriented. Instead of addressing legitimate concerns, they responded with hostility, making us feel unwelcome throughout our stay.
Overall, this property was poorly maintained, inaccurately advertised, and provided unacceptable customer service. Based on our experience, I cannot recommend this hotel and would strongly encourage others to choose a different property.
匿名旅客
评价日期：2026年5月15日
入住日期：2026年5月
The pool was nice and the condo also. It had a smell of humidity.
The front of the building is kind of hidden.
The front of the building is kind of hidden.
匿名旅客
评价日期：2026年5月3日
入住日期：2026年4月
It was value for money and staff was really friendly. The 1 bedroom was spacious for a couple. It was well situated as well.
匿名旅客
评价日期：2026年5月1日
入住日期：2026年4月
This is our second time staying and would stay again. Spacious accommodations that are clean and greatly maintained.
好地段
Calle 75 Sur esquina, Calle 44 sur, Reg 008, MZA 699, Lote 004, 图卢姆, 77760, 墨西哥|距离市中心 4.38公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
11:00
实用资讯
该酒店可接待儿童入住
请联系酒店获取有关添加额外床位的详情。
请联系酒店获取有关添加婴儿床的详情。
该住宿不允许举办男性聚会、女性聚会或类似的聚会。 请您提前告知Otonomus Tulum您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。 客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。 未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。 A damage deposit of USD 60 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.