Guests under the age of 18 can only check in with a parent or official guardian. Please note, the indoor pool are is only available in winter. During summer, an outdoor pool is available. For reservation over 8 pax, different policies and conditions may apply. Guests are required to show a Passport if they are no-EU citizen, or ID if they are EU citizens. Copies or pictures are not allowed for check in We do not allow pets in our facility, with the exception of guide dogs for the visually impaired. The choice to limit access to pets, excluding assistance dogs, is based on our commitment to maintaining a high standard of cleanliness and ensuring a peaceful atmosphere for all visitors. Pets are allowed at Plus Florence only in private rooms and in accordance with the rules below. • Access and Booking Pets are allowed exclusively in the hotel’s private rooms. Access to shared dormitories and some common areas, such as the shared kitchen and the pool area, is not permitted. Only small or medium-sized pets are accepted, with a maximum of two per room. Admission must be requested in advance by writing to plusflorence@humancompany.com . A pet cleaning fee applies per stay. Guide dogs and service dogs are exempt from additional charges and access restrictions. • Health Requirements Pets must be up to date with vaccinations and identifiable by microchip. At check-in, guests are required to present the pet’s updated health record or vaccination booklet. • Hygiene and Behaviour Pets must always be accompanied and under the owner’s control. They may not be left unattended in the room or allowed to roam freely within the property. Pets are not allowed to relieve themselves inside the building. Pets are not allowed on beds, armchairs, chairs, or other furniture, and room or bathroom linens must not be used for them. Washing pets in the accommodation’s bathrooms is not permitted. • Leash and Muzzle Dogs must be kept on a leash at all times while in common areas. Owners must have a muzzle available and use it in situations that could pose potential risk to other guests or animals. • Responsibility Owners are fully responsible for their pet’s behaviour and supervision throughout their stay, ensuring that the animal does not cause disturbance, damage, or danger to other guests or staff. Any damage to persons, property, or other animals is the sole responsibility of the owner. Management reserves the right to terminate the stay in the event of inappropriate or aggressive behaviour.
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