希尔顿柏林酒店
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酒店简况
最早入住时间： | 14:00 |
|---|---|
最晚退房时间： | 11:00 |
宠物 | 可携带宠物，需额外收费 |
设施
Wi-Fi
停车
空调
游泳池
健身中心
温泉浴
进一步了解希尔顿柏林酒店
希尔顿柏林酒店
This centrally located hotel on Berlin’s historic Gendarmenmarkt Square features rooms, an exclusive spa and 2 restaurants with stunning views of the German Cathedral. A beautiful terrace with seating is located directly on the square.
评价出处：
匿名旅客
评价日期：2026年9月21日
入住日期：2026年9月
Splendid situation. There is a U-bahn station right in front of the hotel. The rooms are spacious and nicely appointed and the staff are friendly and helpful. The breakfast is excellent.
Perhaps there could be more reception staff at busy times.
Perhaps there could be more reception staff at busy times.
团体旅客
评价日期：2026年8月31日
入住日期：2026年8月
Very Disappointing Stay - Well Below Hilton Standards - Multiple Hygiene &
Very Disappointing Stay - Well Below Hilton Standards - Multiple Hygiene &
I am currently staying at this Hilton hotel and I have to say this has been one of the most miserable hotel experiences I have had. The number of problems in just 2 rooms is unacceptable for the Hilton brand.
ROOM 1: I was first allocated a room where the bathroom ceiling had major water leak marks and damp patches. There was visible black mould growing on the bathroom ceiling and on the wall tiles and grouting [see photos/video]. The toilet was also not clean. This is a serious hygiene concern.
I complained and a lovely lady called Elena at reception was very understanding and moved us the next morning. I appreciate her help.
ROOM 2: Unfortunately, the second room was not much better. When I took a shower, water was dripping and pooling all over the bathroom floor. When I tried to brush my teeth, water was leaking from underneath the sink. Maintenance did come later to fix it, but it should have been checked before check-in. The toilet pot still has dirt marks in it and stains.
Other issues in the second room:
• Bedsheets were not clean
• The lamp between the beds was broken
• When I pulled out the desk chair, it was covered in dust and dirt.
• General cleanliness in the corridors was also poor - empty wine bottles left next to the shoe polish machine for two days. The air conditioner makes noises and the maintenance guy then brought me a portable ac but o asked him to take it back as the room is small and no room for it.
For the price Hilton charges, I expect basic cleanliness, maintenance, and hygiene to be guaranteed. I have photos and videos of everything mentioned.
The maintenance gentleman were polite and tried to help, but the management needs to urgently address the mould, leaks, and cleaning standards in this hotel. This does not reflect Hilton's reputation at all.
I would not recommend staying here until these issues are fixed. I hope the General Manager responds as I have requested since yesterday and I have not heard back from him.
I am currently staying at this Hilton hotel and I have to say this has been one of the most miserable hotel experiences I have had. The number of problems in just 2 rooms is unacceptable for the Hilton brand.
ROOM 1: I was first allocated a room where the bathroom ceiling had major water leak marks and damp patches. There was visible black mould growing on the bathroom ceiling and on the wall tiles and grouting [see photos/video]. The toilet was also not clean. This is a serious hygiene concern.
I complained and a lovely lady called Elena at reception was very understanding and moved us the next morning. I appreciate her help.
ROOM 2: Unfortunately, the second room was not much better. When I took a shower, water was dripping and pooling all over the bathroom floor. When I tried to brush my teeth, water was leaking from underneath the sink. Maintenance did come later to fix it, but it should have been checked before check-in. The toilet pot still has dirt marks in it and stains.
Other issues in the second room:
• Bedsheets were not clean
• The lamp between the beds was broken
• When I pulled out the desk chair, it was covered in dust and dirt.
• General cleanliness in the corridors was also poor - empty wine bottles left next to the shoe polish machine for two days. The air conditioner makes noises and the maintenance guy then brought me a portable ac but o asked him to take it back as the room is small and no room for it.
For the price Hilton charges, I expect basic cleanliness, maintenance, and hygiene to be guaranteed. I have photos and videos of everything mentioned.
The maintenance gentleman were polite and tried to help, but the management needs to urgently address the mould, leaks, and cleaning standards in this hotel. This does not reflect Hilton's reputation at all.
I would not recommend staying here until these issues are fixed. I hope the General Manager responds as I have requested since yesterday and I have not heard back from him.
酒店回复
评价日期：2026年9月2日
Thank you for taking the time to share your feedback. We sincerely regret that aspects of your stay did not meet your expectations and apologize for the inconvenience caused by the maintenance and cleanliness issues you encountered.
While we appreciate your kind words for Elena and our Engineering team, we are disappointed to learn that your overall impression of the hotel was negatively affected.
According to our records, when you raised your concerns, a room change was offered and arranged, and our team worked to address the reported issues during your stay.
Nevertheless, we fully understand that these shortcomings should not have occurred in the first place. Please be assured that the matters you highlighted, including the condition of the bathrooms, room maintenance, cleanliness standards, and public area presentation, have been reviewed with the relevant teams. Feedback such as yours is taken very seriously and helps us focus our improvement efforts.
We are sorry that your experience fell short of the high standards associated with Hilton and hope you will consider giving us another opportunity in the future to provide the stay you originally expected. Please feel free to reach out to me directly at anja.tuccio@hilton.com.
While we appreciate your kind words for Elena and our Engineering team, we are disappointed to learn that your overall impression of the hotel was negatively affected.
According to our records, when you raised your concerns, a room change was offered and arranged, and our team worked to address the reported issues during your stay.
Nevertheless, we fully understand that these shortcomings should not have occurred in the first place. Please be assured that the matters you highlighted, including the condition of the bathrooms, room maintenance, cleanliness standards, and public area presentation, have been reviewed with the relevant teams. Feedback such as yours is taken very seriously and helps us focus our improvement efforts.
We are sorry that your experience fell short of the high standards associated with Hilton and hope you will consider giving us another opportunity in the future to provide the stay you originally expected. Please feel free to reach out to me directly at anja.tuccio@hilton.com.
独行旅客
评价日期：2026年9月2日
入住日期：2026年9月
Berlin Hilton: High Expectations Justified
Excellent stay. Received Diamond upgrade to a suite despite early checkin. Super clean, room and hotel. Executive lounge with access to full breakfast with Sekt and Bloody Mary. Very friendly service by Johanna at the reception. The location is perfect for exploring Berlin Mitte.
酒店回复
评价日期：2026年9月2日
Thank you for your wonderful review and for recognizing so many aspects of your stay. We are delighted that your Diamond status upgrade to a suite was available, allowing you to settle in comfortably even with an early arrival.
It is especially rewarding to hear your praise for the cleanliness of both the hotel and your suite, as well as your enjoyment of the Executive Lounge and breakfast offerings. We will be sure to share your kind words with Johanna, who will be thrilled to know she helped make your stay memorable.
We truly appreciate your recommendation and are delighted that our location provided the perfect base for exploring Berlin Mitte.
We hope to welcome you back for another excellent stay soon.
It is especially rewarding to hear your praise for the cleanliness of both the hotel and your suite, as well as your enjoyment of the Executive Lounge and breakfast offerings. We will be sure to share your kind words with Johanna, who will be thrilled to know she helped make your stay memorable.
We truly appreciate your recommendation and are delighted that our location provided the perfect base for exploring Berlin Mitte.
We hope to welcome you back for another excellent stay soon.
商务旅客
评价日期：2026年9月2日
入住日期：2026年8月
Location, Location, Location
I have stayed here several times in the past. Service has been very good and they do have staff that can communicate in English. I must study up on my German. It is centrally located with many restaurants nearby to choose from and not too far from Checkpoint Charlie and shops. I always appreciate being able to see the churches and opera house across the street, it's a good place for photos and chocolate nearby.
酒店回复
评价日期：2026年9月2日
Thank you for your continued loyalty and for choosing Hilton Berlin again. We are delighted to hear that you enjoyed our central location, surrounded by so many of Berlin’s restaurants, attractions, and shopping opportunities.
It is especially rewarding to know that our team ’s service and English-language support contributed positively to your stay. We also agree that the views of the historic Gendarmenmarkt, including the churches and the Konzerthaus, provide a wonderful backdrop for memorable photos.
We truly appreciate your kind words and look forward to welcoming you back on your next visit to Berlin.
It is especially rewarding to know that our team ’s service and English-language support contributed positively to your stay. We also agree that the views of the historic Gendarmenmarkt, including the churches and the Konzerthaus, provide a wonderful backdrop for memorable photos.
We truly appreciate your kind words and look forward to welcoming you back on your next visit to Berlin.
情侣
评价日期：2026年9月1日
入住日期：2026年7月
Disappointing
While it was a nice hotel, when I checked in I was asked to pay a 150 euro deposit for a 3 day stay, I had no issue with this as I was told it would be released at the end of my stay, however this was back in July and it is now September and I’ve yet to get my money back. I called the hotel to inform them of this, and yet I still have not gotten my money back. I am very disappointed considering the Hilton is known to be kept to a high standard of professionalism yet they couldn’t get a simple transaction right.
酒店回复
评价日期：2026年9月2日
Thank you for sharing your feedback. While we are pleased to hear that you otherwise enjoyed the hotel, we completely understand your frustration regarding the deposit refund.
In most cases, deposits are released automatically by the card issuer after check-out, but we are sorry to learn that this has still not been resolved despite your previous contact with the hotel. We appreciate how disappointing and concerning this situation must be.
To allow us to investigate this matter thoroughly and work towards a resolution, please contact us directly (anja.tuccio@hilton.com) with your reservation details and any relevant information regarding the transaction. Our team will be happy to review the case with you and do everything possible to resolve it to your satisfaction.
We sincerely apologize for the inconvenience and hope to have the opportunity to restore your confidence in Hilton.
In most cases, deposits are released automatically by the card issuer after check-out, but we are sorry to learn that this has still not been resolved despite your previous contact with the hotel. We appreciate how disappointing and concerning this situation must be.
To allow us to investigate this matter thoroughly and work towards a resolution, please contact us directly (anja.tuccio@hilton.com) with your reservation details and any relevant information regarding the transaction. Our team will be happy to review the case with you and do everything possible to resolve it to your satisfaction.
We sincerely apologize for the inconvenience and hope to have the opportunity to restore your confidence in Hilton.
黄金地段
Anton-Wilhelm-Amo-Str. 30, 米特区, 柏林, 10117, 德国|距离市中心 1.74公里
入住和退房
最早入住时间：
14:00
最晚退房时间：
11:00
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可携带宠物，需额外收费
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